Returns and refunds.

Sealed product can be returned within 7 days of delivery as long as it is unopened and in its original condition - shrink intact, no crushed corners, no removed stickers. You pay the return shipping, and we recommend a tracked, insured service since the item is yours until it reaches us.

Opened sealed product cannot be returned. Once the shrink is off, the contents are randomized value and the item can't be resold as sealed.

Raw singles and graded slabs are sold as photographed and described - the photo on the listing is of the actual item. Because condition grading on raw cards is subjective (our definitions are on the FAQ), returns are accepted only when the item is materially different from its description or photos: wrong card, wrong printing, a defect the photos and description did not show. "I'd have called this LP, not NM" on a fair listing is not a misdescription.

For slabs, the condition is the grade on the label. Light scratches on the case itself are normal and not grounds for return.

Every parcel is insured, so damage in transit is our problem, not yours. Report it within 48 hours of delivery on WhatsApp with your order number and unboxing photos or video showing the packaging and the damage. We'll replace the item where we can, or refund it in full including shipping.

You can cancel a pre-order any time up until release week for a full refund - as store credit, or back to your original payment method, your choice. From release week the order is committed and the standard sealed-product return window applies after delivery instead.

Refunds go back the way they came. Card, FPX and GrabPay payments are refunded through Stripe to the original method, which banks typically post within 5 to 10 working days. Manual DuitNow or bank-transfer payments are refunded by transfer to your bank account. Amounts paid by gift card return to that gift card; amounts paid from store credit return to your credit balance.

Message us on WhatsApp with your order number and what happened before sending anything back - we'll confirm the return and give you the address. Contact details are on the contact page.